Shipping policy

Shipping Policy

MatchyWear — Matching Shirts for Everyone
Last Updated: October 13, 2026

At MatchyWear, we're excited to help you celebrate life's special moments with matching shirts for families, couples, friends, and loved ones.

Every order is made especially for you. We work with trusted print-on-demand fulfillment partners to produce and ship your items.

Please review our shipping information before placing an order.

1. Order Processing & Production

All MatchyWear products are made to order.

Once your order is placed and payment is confirmed, it is sent to our fulfillment partner for production.

Estimated production time: 2–5 business days.

Production times may vary depending on product availability, order volume, and seasonal demand.

Business days generally exclude weekends and public holidays.

2. Shipping Times

After production is complete, your order is shipped to the delivery address provided at checkout.

Estimated shipping times for standard delivery are:

Destination	Estimated Shipping Time
United States	3–7 business days
Canada	5–10 business days
Europe	5–10 business days
Other international destinations	7–20 business days

These estimates are not guaranteed and may vary depending on the carrier, fulfillment location, customs processing, and other factors.

Total estimated delivery time = Production time + Shipping time.

Your estimated delivery information and available shipping options will be displayed at checkout where supported.

3. Shipping Costs

Shipping charges are calculated and displayed during checkout based on your delivery address, products, and selected shipping method.

Any applicable shipping promotions or free-shipping offers will be clearly communicated on our website.

Customers can review the final shipping cost before completing their purchase.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Please allow up to 48 hours for tracking information to update after shipment.

You can use the tracking link to follow your package's delivery progress.

5. Multiple Shipments

Some orders may arrive in separate packages.

This can happen when items are produced at different fulfillment facilities or require different production processes.

If your order is shipped separately, you may receive multiple tracking numbers.

Separate shipments do not necessarily indicate that any items are missing.

6. Holiday & Peak Season Shipping

During busy shopping periods such as Christmas, Thanksgiving, Valentine's Day, Mother's Day, Father's Day, and other major holidays, production and shipping may take longer than usual.

We strongly recommend placing orders early, especially when purchasing matching shirts for a specific celebration, family gathering, or special event.

Delivery by a specific holiday or event date is not guaranteed unless we expressly confirm such a guarantee.

7. Incorrect Shipping Addresses

Customers are responsible for entering accurate and complete shipping information at checkout.

Please double-check your name, street address, apartment number, city, state, ZIP code, and contact details before submitting your order.

If you notice an error, contact us immediately.

We will try to update your address before fulfillment or shipment, but changes cannot be guaranteed.

Additional shipping fees may apply if a package must be resent due to an incorrect or incomplete address.

8. Lost, Missing, or Delayed Packages

If your order has not arrived by the estimated delivery date, please check your tracking information first.

If the package appears lost or has not received tracking updates, contact our customer support team.

Please report suspected lost shipments within 30 days after the estimated delivery date whenever possible so we can investigate promptly with our fulfillment partner.

If a package is confirmed lost in transit, we will provide an appropriate replacement or refund.

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, building management, or the carrier before contacting us.

We will review delivery concerns individually and honor any applicable legal rights.